shopping information
Delivery
Delivery time
Most orders ship within 2-3 business days.
Next, it usually takes about 7 business days for your order to reach you if you order from the EU, about 14 business days if you order from the UK, and up to 4-8 weeks if you order from the US or other countries.
Additional delays may occur due to the customs handling process in your country.
Delivery cost
Because shipping charges vary greatly based upon weight, dimensions, and final destination, they are determined & calculated on the website (not including any applicable tax) upon placing your order.
Please note that shipping charges do not include your country’s duties or taxes for your order.
Customs and duty
For countries outside the EU, sales tax, customs and import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note that we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. For more details you may wish to contact your local customs office for further information.
Returns
How can I return an item?
You have 14 days from the date of reception of your items to return them.
Items must not have been used, altered, or washed, and must have their original labels on.
Please note that the return costs are at your charge.
How can I exchange an item?
You can exchange an item by returning it and then placing a new order of a desired item.
You can either create the order right away or await the refund of your returned order.
How will I receive my refund?
We refund you the amount of the item(s) returned using the same payment mode that you selected when ordering, within 14 working days from the date of our reception of your parcel in our depot.
Please note that shipping and handling fees are non-refundable.
What if I haven't received my refund?
Please wait 14 working days after reception of your returned item(s) in our depot.
If, after 14 working days, following reception of your parcel in our depot, you still haven’t received a refund, please contact our customer service department using the contact section of our website.
Remember to include your order number and proof of return when you send us an email so that we can deal with your request more quickly and efficiently.
Payment
Payment can be made online by credit card at the checkout page.
To ensure safe payment, our website uses Stripe, a payment service that applies the best-in-class security tools and practices to maintain a high level of security. So feel free to browse and order without risk!
Voucher
You may use Dancing Supply vouchers to purchase essential dance items that will provide you better dancing experience and highlight your best moves!
In order to apply a Dancing Supply voucher, enter its code in the coupon code field in your cart or at checkout.
Here’s some useful information about Dancing Supply vouchers:
- May be used to make full, or partial payments
- May be used to purchase any products, except other vouchers
- May not be used to cover delivery fees
- May not be redeemed for cash or cash equivalent
- You may use only one Dancing Supply voucher at a time. You may not combine your Dancing Supply voucher with other offers and promotions.